TEST di autovalutazione

1		The three primary forms of communication are:
A)		Verbal, written and body language
B)		Phoned, written and body language
C)		Verbal, written and WhatsApp
D)		Verbal, written and video

 

2		Business Communication Purposes are:
A)		To build goodwill
B)		To persuade
C)		To inform
D)		All of the above

 

3		Business communication concerns:
A)		Sharing business information with all its stakeholders
B)		Sharing business information only with its employees
C)		Sharing business information with its customers and suppliers
D)		Sharing business information with other organisations

 

4		The 90% of business transactions involve:
A)		Written communication
B)		Oral communication
C)		Body language
D)		None of the above

 

5		Effective communication in organisations:
A)		Is not important at all
B)		Plays a secondary role for the management
C)		Plays a key role for the management
D)		Can be absolutely counterproductive

 

6		Some typical metaphors to describe organizations are:
A)		Machine, organism, brains, cultures, political system
B)		Only machine, organism, brains
C)		Only brains, cultures, political system
D)		Only organism, brains, cultures

 

7		Managers need to give positive and negative feedback to their employees:
A)		To make them work harder
B)		To let them know their needs
C)		To let them know their strengths and weaknesses.
D)		To let them know their thoughts

 

8		Small group communication refers to interactions among:
A)		Less than three people
B)		Ten or more people
C)		Three or more people
D)		Five or more people

 

9		Effective business communication:
A)		Is essential to the management’s overall effectiveness
B)		Consists of accurate, consistent, and timely information
C)		Is a continuous interactive process
D)		All of the above

 

10		The Structure of Organizations:
A)		Is always hierarchical
B)		Can only be flat
C)		Cannot be decentralized
D)		Shifts from hierarchical (tall) to decentralized (flat)