@extends('layouts.app') @section('content')
{{ trans_choice('ticket.ticket',2) }} | {{ trans_choice('ticket.unanswered',2) }} | {{ trans_choice('ticket.open',2) }} | {{ trans_choice('ticket.solved',2) }} | {{ __('report.firstReplyTime') }} | {{ __('report.solveTime') }} | {{ __('report.onTouchResolutionRatio') }} | {{ __('report.reopenedRatio') }} | |
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{{ __('user.you') }} | {{ $repository->tickets( auth()->user() ) }} | {{ $repository->unansweredTickets( auth()->user() ) }} | {{ $repository->openTickets( auth()->user() ) }} | {{ $repository->solvedTickets( auth()->user() ) }} | {{ $repository->firstReplyKpi(auth()->user()) }} @include('components.increment',["value" => $repository->average(App\Kpi\Kpi::KPI_FIRST_REPLY, auth()->user()) ]) | {{ $repository->solveKpi(auth()->user()) }} @include('components.increment',["value" => $repository->average(App\Kpi\Kpi::KPI_SOLVED, auth()->user()) ]) | {{ $repository->oneTouchResolutionKpi( auth()->user() ) }} % @include('components.increment', ["value" => $repository->average(App\Kpi\Kpi::KPI_ONE_TOUCH_RESOLUTION, auth()->user()) ]) | {{ $repository->reopenedKpi( auth()->user() ) }} % @include('components.increment', ["value" => $repository->average(App\Kpi\Kpi::KPI_REOPENED, auth()->user()) ]) |
{{ $team->name }} | {{ $repository->tickets( $team ) }} | {{ $repository->unansweredTickets( $team ) }} | {{ $repository->openTickets( $team ) }} | {{ $repository->solvedTickets( $team ) }} | {{ $repository->firstReplyKpi(auth()->user()) }} @include('components.increment', ["value" => $repository->average(App\Kpi\Kpi::KPI_FIRST_REPLY, auth()->user()) ]) | {{ $repository->solveKpi($team) }} @include('components.increment', ["value" => $repository->average(App\Kpi\Kpi::KPI_SOLVED, $team) ]) | {{ $repository->oneTouchResolutionKpi( $team ) }} % @include('components.increment', ["value" => $repository->average(App\Kpi\Kpi::KPI_ONE_TOUCH_RESOLUTION, $team) ]) | {{ $repository->reopenedKpi( $team ) }} % @include('components.increment', ["value" => $repository->average(App\Kpi\Kpi::KPI_REOPENED, $team) ]) |
{{ __('ticket.all') }} | @if(auth()->user()->admin ){{ $repository->tickets( ) }} @endif | @if(auth()->user()->admin ){{ $repository->unansweredTickets( ) }} @endif | @if(auth()->user()->admin ){{ $repository->openTickets( ) }} @endif | @if(auth()->user()->admin ){{ $repository->solvedTickets( ) }} @endif | {{$repository->firstReplyKpi() }} | {{ $repository->solveKpi() }} | {{ $repository->oneTouchResolutionKpi( ) }} % | {{ $repository->reopenedKpi( ) }} % |