@extends('layouts.app') @section('content')

{{ trans_choice('report.report', 2) }}

{{ Form::open( ["url" => route('reports.index'), 'method' => 'GET'] ) }} @include('components.datesFilter') {{ Form::close() }}
@foreach(auth()->user()->teams as $team) @endforeach
{{ trans_choice('ticket.ticket',2) }} {{ trans_choice('ticket.unanswered',2) }} {{ trans_choice('ticket.open',2) }} {{ trans_choice('ticket.solved',2) }} {{ __('report.firstReplyTime') }} {{ __('report.solveTime') }} {{ __('report.onTouchResolutionRatio') }} {{ __('report.reopenedRatio') }}
{{ __('user.you') }} {{ $repository->tickets( auth()->user() ) }} {{ $repository->unansweredTickets( auth()->user() ) }} {{ $repository->openTickets( auth()->user() ) }} {{ $repository->solvedTickets( auth()->user() ) }} {{ $repository->firstReplyKpi(auth()->user()) }} @include('components.increment',["value" => $repository->average(App\Kpi\Kpi::KPI_FIRST_REPLY, auth()->user()) ]) {{ $repository->solveKpi(auth()->user()) }} @include('components.increment',["value" => $repository->average(App\Kpi\Kpi::KPI_SOLVED, auth()->user()) ]) {{ $repository->oneTouchResolutionKpi( auth()->user() ) }} % @include('components.increment', ["value" => $repository->average(App\Kpi\Kpi::KPI_ONE_TOUCH_RESOLUTION, auth()->user()) ]) {{ $repository->reopenedKpi( auth()->user() ) }} % @include('components.increment', ["value" => $repository->average(App\Kpi\Kpi::KPI_REOPENED, auth()->user()) ])
{{ $team->name }} {{ $repository->tickets( $team ) }} {{ $repository->unansweredTickets( $team ) }} {{ $repository->openTickets( $team ) }} {{ $repository->solvedTickets( $team ) }} {{ $repository->firstReplyKpi(auth()->user()) }} @include('components.increment', ["value" => $repository->average(App\Kpi\Kpi::KPI_FIRST_REPLY, auth()->user()) ]) {{ $repository->solveKpi($team) }} @include('components.increment', ["value" => $repository->average(App\Kpi\Kpi::KPI_SOLVED, $team) ]) {{ $repository->oneTouchResolutionKpi( $team ) }} % @include('components.increment', ["value" => $repository->average(App\Kpi\Kpi::KPI_ONE_TOUCH_RESOLUTION, $team) ]) {{ $repository->reopenedKpi( $team ) }} % @include('components.increment', ["value" => $repository->average(App\Kpi\Kpi::KPI_REOPENED, $team) ])
{{ __('ticket.all') }} @if(auth()->user()->admin ){{ $repository->tickets( ) }} @endif @if(auth()->user()->admin ){{ $repository->unansweredTickets( ) }} @endif @if(auth()->user()->admin ){{ $repository->openTickets( ) }} @endif @if(auth()->user()->admin ){{ $repository->solvedTickets( ) }} @endif {{$repository->firstReplyKpi() }} {{ $repository->solveKpi() }} {{ $repository->oneTouchResolutionKpi( ) }} % {{ $repository->reopenedKpi( ) }} %
@endsection